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When I select a run it goes straight back to the Home Screen

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‎09-11-2025 23:09

‎09-11-2025 23:09

When I click on a completed run it takes me straight back to the Home Screen so I can’t see the details. I have reset my phone and uninstalled and reinstalled the Fitbit app. Still no joy! Any suggestions please? Thanks

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4 REPLIES 4

‎09-12-2025 05:14

‎09-12-2025 05:14

Hi @CallyJane.   Do you use an Android or iPhone?  I've seen a few posts where users are having trouble seeing their exercise details in the Fitbit app.  App issues are usually on one platform, not both.  You post can get moved to a better fit forum. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-12-2025 05:37

In response to LZeeW

‎09-12-2025 05:37

Thanks LZeeW
This is the first time I have used the forum so I don’t really know the best place to put it. I will have a look now. I have an iPhone.
Thanks again

Sent from my iPhone
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‎09-12-2025 07:18

In response to CallyJane

‎09-12-2025 07:18

@CallyJane   I moved your post to the iOS forum.  I use an iPhone, too, but haven't had an issue.  I searched the iOS forum and users say it happens with GPS is used.  Is this the same for you?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-13-2025 08:01

In response to LZeeW

‎09-13-2025 08:01

Hi @CallyJane and welcome to the Fitbit Community! 

I appreciate your message, and I'm sorry to hear that when you select a run, it goes straight back to the Home Screen. 

I'd like to let you know that our team has already informed us about this issue. They told us that users can visit the App Store and download the Fitbit app version 4.51.1, which should fix the issue.

Please let us know how it goes. 

 

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