Why I don't see friend's steps in challenge?

[Bobbinyc]

Please help!  I cannot see my friend's daily steps, and she can't see mine.  We can only see each other's 7 day average.  If we do a challenge, we have no idea who is ahead, etc.  Is that the way it is supposed to be?  Or not?  This is like having a pedometer...we just call each other at night to figure it out.  Not fun.  Or worth money.  I tried calling customer support and within 3 minutes, the same person said it is a system glich being fixed, it is not designed to see each other's steps and my fitbit is broken.  I got another fitbit and the same thing....So...how do challenges work?  Does anyone know?

Thanks.

Moderator edit: title for clarity

[Baltoscott]

Once you invite your friend to a challenge using the challenge tab at the bottom of the screen in your phone app, and your friend joins the challenge using her phone app, you will be able to see each other's steps in that challenge.  

http://help.fitbit.com/articles/en_US/Help_article/Challenges-FAQs/?q=challenges&l=en_US&fs=Search&p...

Outside of challenges, you can see the rolling 7 day step average of each of your friends on the phone, and, if they have made their step viewble by you, on the desktop you can see their steps for the day.

[VivisFitbit]

Hi there @Bobbinyc! Thank you @Baltoscott for providing your help. Since I noticed this is an issue related to your mobile device, I moved your comments to this thread. Keep me posted if you have any question about this. 

[MelissaBriana]

I also had this issue using my iPhone and finally figured it out!  To see others' stepscounts during a challenge: 

• On the iPhone app, go to "Challenges" 
• You'll see the blue-green bar on the top with the name of the challenge (e.g., Workweek Hustle) and the time left in the challenge. 
• Swipe down on the heading bar and it will pull down the list of everyone in the challenge and their step counts.

Hope this helps! 

[VivisFitbit]

Thank you for stopping by @MelissaBriana! This post will be much appreciated by those that are experiencing the same issue. Thank you sharing this information, I also want to encourage you to take a look at our Discussions board, where you'll find interesting topics to talk about. 

Have Fun! 

[Amitash]

Hey,

I did what you said, but it only shows the percentage of the goal, not the actual steps. It's difficult to keep diving the percentage to know the exact step count. How do I find out the steps ? Help please. Thank you. 

[Judemon]

Thanks! I've been joining challenges and bumbling along wondering how  how everyone's doing! Much more fun now 🙂

[MarcoGFitbit]

Hello @Judemon, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your participation in the forums and I'm happy you're enjoying joining challenges. If there's anything else we can do for you, please feel free to reply, we'll be happy to help.

Happy stepping! 

[Jiggleden]

My husband and I are in the Workweek Hustle Challenge but we both can only see my steps. When we both pull the drop-down it only shows me. Where are his steps? Is there some setting he needs to change? Ugh. So frustrating!

[Stepsperhour]

Is this still true?

[AprilA1234]

In our weekly challenges only my steps show in the blue bar on top now. It used to show everyone and I could see where I was in the challenge. Does anyone know how to fix this?

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Thanks for the details provided and the steps tried prior to posting. To keep our forums organized, I'm going to close this thread from further comments. If you're having this issue, please make sure to have the Fitbit app updated and your device synced correctly. You can always check our Help Site where you'll find troubleshooting tips, or get in touch with our Support team to receive further assistance.

Your feedback is truly appreciated, and we'll keep working to improve as well as make Fitbit more useful for you.