help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why did my Charge 2 lose Bluetooth connection with my phone?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-06-2018 09:18 - last edited on ‎04-09-2018 06:30 by Moderator Alum

‎04-06-2018 09:18 - last edited on ‎04-09-2018 06:30 by Moderator Alum

Why has my Bluetooth connection been lost between my charge 2 that Iv ad a year and iPhone never had this problem before?

 

Moderator Edit: Clarified Subject + Format.

Best Answer
0 Votes
1 REPLY 1

‎04-09-2018 07:22

‎04-09-2018 07:22

Hello @Keig87, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Tell me, is your tracker not showing up in the list of Bluetooth devices of your phone or is your tracker not syncing? Have you restarted your Charge 2 already? If so, please reply to me with more details about your issue, including the list of troubleshooting steps you've already tried so I can check this further and determine what should we do next.

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes