Will not sync without internet connection

[shackledtodesk]

Since FitBit has blocked my home IP through their CDN provider (CloudFlare) sync doesn’t not work. Of course the error message given would indicate that the Bluetooth sync portion failed not that a 403 was given by fitbit.com.  Better internet connection handling would be in order. Since if there’s no internet connection it provides that error message. 

Still, kinda sad that the app can’t store and forward at a later time. This used to work as when I would travel internationally and not have data service I could still sync to app.  I’m sure monetizing my behavior is more important to FitBit’s new overlords than actually providing a reasonable method to personally track my activity. 

[Odyssey13]

Hi @shackledtodesk    I've notified a moderator to stop by to assist you with this. As for Fitbit's new overlords, they are still masters of their own ship. Why not work with them and let them help you out.

[LZeeW]

@shackledtodesk   I just reviewed the specs on all the current devices.  They all say that the device stores 7 days of detailed data and 30 days of daily totals.  You can sync less often than daily.  I hope this helps until you get your internet connection sorted out.

[EdsonFitbit]

@shackledtodesk Thank you for visiting the Fitbit Community.

I'm sorry to hear that you are having difficulties to access Fitbit site. Thank you for your feedback.

There aren't currently plans to allow offline syncing nor to store data locally, however if there is any change it will be communicated on this thread.

To investigate the issue you are experiencing, please provide a screen shot of the error message you are receiving.

@LZeeW @Odyssey13 Thank you for your support.

I'll be waiting for your response.

[shackledtodesk]

CloudFlare is blocking the IP for you. The app fails to sync but gives a less than helpful.   It was only after I attempted to go to support that I discovered the true problem. 

 

 

[EdsonFitbit]

@shackledtodesk Thanks the response and for the screenshot attached.

The issue may be related to your IP address. To evaluate this situation further, I created a case with Customer Support. Please check your inbox on the next days. They will provide further assistance as soon as possible.

We apologize for the inconvenience and hope to get you back on track soon.

[shackledtodesk]

Obviously the problem is with my IP address as FitBit Ops has blocked it at
the CDN. The ancillary issue is that the App does not report a 403 error
returned from fitbit.com as something an end-user would recognize as a
network problem vs. a bluetooth connectivity issue with the device.