Won a challenge but it's showing me as 6th and didn't get a trophy.

[Sophie2108]

Hi,

I won my first challenge 'valley loops' but it's saying I came 6th, and have not received the badge for it.. 

I came in 15 hours before the second person so I'm just wondering what has happened here?

thanks in advance! 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Sophie2108, thanks for joining the Fitbit Community, it's great to have you on board! 

This seems like a very odd situation, is this the first time it happened? Were you competing with people on a different timezone? In this case I would appreciate if you can try to log out from the app, restart your phone and log back in. Then, check if the information updated in the challenge, if not, please take a screenshot and reply to me with it so I can check this further.

If there's anything else I can do for you, please feel free to reply as well. 

[Sophie2108]

Hi,

Thanks for getting back to me.

I logged out and logged back in and now none of my badges show! 

I had collected 2 individual badges and 1 from the team event which was the original not showing... now nothing! 😞

[Bankskj]

I am having the same problem as Sophie.  I won and it's showing I came in 8th.  I completed mine in 1 day and 17 hours on Monday at 6:41 PM. When I look at the Finsher's Leaderboard, it puts me in first, but when I look at my full list of Challenges, it shows 8th.  Should I be earning a trophy/badge for this too?

[MarcoGFitbit]

Hello @Sophie2108, thanks for taking the time to reply, I hope you're having a great day. 

In this particular case I would like to ask you if you could send me the names of the badges not showing at this moment so I can check this further. Additionally a screenshot of the challenge will also be helpful. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Sophie2108]

Kind regards,
Sophie

[MarcoGFitbit]

Hello @Sophie2108, thanks for taking the time to reply. It's nice to see you around too @Bankskj. 

@Sophie2108, unfortunately, it seems your screenshots were not uploaded correctly, please follow these instructions to submit them again. 

@Bankskj, thanks for your screenshots, I'll make sure to forward them to our team and once I have a reply on this matter I'll make sure to update the thread. 

Thanks for your patience and understanding, if there's anything else I can do for you, please let me know. 

[Shmersh]

I have the same problem with NYC marathon challenge. Last time and this time I won the challenge but the overview of all my challenges says I placed 6th. There doesn't seem to be a trophy or badge for winning this challenge, since I've competed in in at least 6 times and won or placed in the top 3 st least half the time. 

[Sophie2108]

Hi Marco,

I will try again but all it is showing is just the menu to start another challenge. Me uploading a photo is just going to show the normal menu as I have lost all challenge badges since logging out and back in.

Since I wrote the post you said to log out, reset my phone and log back in - to which I have now lost all my challenge badges!!

Can this actually be rectified? Just a bit annoyed I now have no badges from taking the logging out / in advice!

[Sophie2108]

Just to further show I now have no challenger badges / trophies. (I have no screen shots of before)

[Shmersh]

The problem seems to be that the challenge page is showing the order backwards: mine says I placed 6th, but I was first, however I just noticed only 6 people were in the challenge. So the order is reversed. My other challenge was the same. I placed 2nd, and there were 12 in the challenge, and the challenge page said I placed 11th.

Restarting my phone made no difference, and the challenge trophies don't seem to be on the online FitBit page at all.

[ZdenkaS]

The same happened to me.Worked really hard and win 2 challenges.On the map it says that I won 1.place, even on leaderboard I have a trophy,but on main page it says I ended up 2nd (out of 2 people) and in overall won trophies its not there.I have screenshots if needed for IT people..please fix the problem Fitbit app!!! Thank you

[Sophie2108]

Just whatever you do don't log out, reset your phone, and log back in as you lose all trophies!!

[Ginny435]

This has happened to me also I finished the valley loop in one day and my sister finished the next day the other two never finished and it says I got 4th place and no trophy 

[KateFitbit]

@Sophie2108, @Shmersh, @Ginny435: We are aware of an issue with Adventure Races final leaderboard listing participants out of order. Our engineers are currently working on the issue. 

Also note, at this time users will not earn a trophy or badge for completing or winning a challenge in Adventure Races. Our team is looking into ways to make Adventure Races shareable, but we do not have a timeline on when this will be available.  

@Sophie2108 Are you certain you logged back into the same account? Logging out and logging back in should not result in a loss of all trophies.