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Won't add calories from logged workouts

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‎12-20-2016 03:56

‎12-20-2016 03:56

Usually when I enter logged workouts, it adds the calories burned to my total for the day. Yesterday it has stopped adding them. It will still show the calories if I look at logged exercises, but it won't add those calories to my total. It also doesn't track when I'm active with the Fitbit anymore. I can go for a run and it will only add steps.

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‎12-21-2016 04:56

‎12-21-2016 04:56

Hello @Cassand55, have a warm welcome to the Community! It's nice to have you on board. 

 

Have you checked your online Dashboard to check if the calories are shown there? If so, please logout from the app, restart your phone and log back in. If the calories are not shown on the online Dashboard, I would like to recommend the following:

In case this doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know the steps you've performed so far, I'm sure they will be more than happy to get you back on track. 

 

Let me know the outcome!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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