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Won’t let me Join Family account on Fitbit app for iPhone

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‎10-17-2018 00:40 - last edited on ‎10-18-2018 05:14 by Fitbit Moderator

‎10-17-2018 00:40 - last edited on ‎10-18-2018 05:14 by Fitbit Moderator

I have a charge 2 and my iPhone sent me a notification stating that I have been sent a family request to Join Family, yet when I click on the button to join family a message pops up saying “the operation couldn’t be completed. (.comfitbit.HTTP error 404.

 Anyone know what is happening? 

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎10-18-2018 05:28

‎10-18-2018 05:28

@Amy-Louise Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your issues joining a Family account. Try logging out from the app, restart your iPhone and then log back in and also make sure you have the app up to date.

 

I also moved your post to the correct board.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-05-2020 15:43

In response to AlvaroFitbit

‎01-05-2020 15:43

I am having the same problem when attempting to add my wife to my family account in her app. I get the same error message as what the previous user reported above. I have signed us both out and rebooted our phones but the problem persists.

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‎02-04-2020 17:39

In response to wmjones2

‎02-04-2020 17:39

Have you gotten any answers on this? I’m having the same issue trying to add my husband 

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