Wristband not working

[RLT1]

Hi, I have set up my tracker on my iphone. But my wristband isn't working. It is fully charged. When I touch it, it continues to read 'fitbit.com/setup.' I have worn it out and about but that didn't get it started. Please help I'm dying to get started with it.

[SunsetRunner]

Hi @RLT1

Are you able to restart the tracker?

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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[RLT1]

Hi, yes I restarted the tracker. Its still not working. Other ideas? Much apprecitated.

[RLT1]

Hi, yes I restartedmy tracker as per instructions. Its still not working? Any other ideas? Much appreciated.

[SunsetRunner]

If having a Fitbit Charge / Charge HR, these trackers can be restored to factory settings & relink the tracker afterwards to the account. When having another tracker, fastest to exchange at the store of purchase.

Factory Reset (URL)

Caution > This erases any tracked data (on the tracker) since the previous sync. If possible, make sure the tracker recently sync'ed to your account.

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