Wrong gender on cardio fitness section

[Ishan]

Hi,

My iOS app suddenly shows my cardio fitness score against the Female ranges. It was working fine and all this time I noticed this problem only about a week ago.

I've checked in my online profile and the gender is set as Male. I re-submitted my gender and sync'ed the app, still it's the same. Previously, I could edit the gender from the app (Account >> View Profile), but now it doesn't allow that either. The app version is 2.33.1, the latest as per the App Store stats.

Any help to fix this is much appreciated.

Thanks,

Ishan.

[SunsetRunner]

Hi @Ishan. That's quite a situation. Please try these steps:

1. On your phone, close the Fitbit app then power the phone off. Leave it off a couple minutes, then turn it back on. 
2. Restart your Fitbit device. Tap here for instructions. Reset it 2 or 3 times. 
3. Now sync the device to your phone and see if the problem is resolved. 

If this does not help, you should contact Support. Please let me know how it works our for you. 

[Ishan · Accepted solution]

Hi Carol,

Thanks for your reply. The problem automatically got solved after a couple of days. Perhaps changing the Gender on my online profile to Female and re-submitting as Male did the trick.

Cheers,

Ishan.

[Gunnerp245]

Had the same issue. Switched male-female saved profile, then female-male saved again; app now correct.