Y-axis for step graph on portrait mode doesn’t start at zero

[SusanWink]

In portrait mode on my iPhone the Y-axis on the step count screen does not start at zero.  If I scroll through days, it changes.   If I put it in landscape mode it starts at zero.  On my iPad in portrait mode it starts at zero.  

I have deleted and reinstalled the app.  I have restarted the phone.  I have logged out and logged back in again.  I’ve tried various combinations of the above, yet the problem persists.  

Has anybody seen this happen?   Any idea how I can fix it?

iPhone 8

iOS 11.4

iPhone portrait mode

iPhone landscape mode

Moderator Edit: Clarified Subject.

[LZeeW]

@SusanWink  I don't have an answer that will help you fix your problem -- my app is displaying correctly.  Just in case others report this same problem, please provide the following information (quirks can be phone model/phone OS/or app issues).

• What model phone do you have?
• What version of iOS are you running?
• I assume you have the most current app version, since you deleted and reinstalled the app.

BTW, I believe you have done everything that I would do to troubleshoot you problem.

[SusanWink]

Thanks!  I edited the post as suggested.  

[MarcoGFitbit]

Hello @SusanWink, it's nice to see you around, I hope you're having a great day. It's always nice to see you @LZeeW, thanks for your assistance with this situation. 

@SusanWink, I appreciate you have brought this to my attention and for attaching screenshots to your post. I'll make sure to forward this information to our team so they can take a better look at this situation and work towards resolving it. 

If there's anything else I can do for you or if there's anything else you might want to add, please feel free to reply. 

[SusanWink]

Thank you!!!

[MarcoGFitbit]

Hello @SusanWink, I hope you're doing well, thanks for taking the time to reply, you're very welcome! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!