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Zip syncing issues

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‎06-25-2016 06:57 - last edited on ‎07-01-2016 16:39 by Moderator Alum

‎06-25-2016 06:57 - last edited on ‎07-01-2016 16:39 by Moderator Alum

Started yesterday, stuck at 2,000+ and would not register on iPhone so when I came home I tried desktop with no luck. Tiday I have 7<783 steps and cannot post them, help.
Jackie

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Moderator edit: format

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‎07-01-2016 16:43

‎07-01-2016 16:43

@keejac Hey that sounds weird. Just our of curiosity, have you tried restarting your Zip? That might do the trick. To restart, please do the following:

 

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Force quit your Fitbit app and try to sync again. Let me know how it goes! Cat Tongue

Mariam | Community Moderator, Fitbit

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