after updating to the latest Fitbit app version, and to iOS 12.4.2, my fitbit app won't open

[LuvMyFlex]

The app has been sitting on the "hang tight, we're cleaning things up for you" screen for about an hour.  I have tried restarting my phone.

[SunsetRunner]

Hello @LuvMyFlex 
I see your Fitbit app is hung up. Are you downloading it for the first time or are you updating the Fitbit App? Also can you please check here to ensure your device is compatible with the new Fitbit app: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=Compatible&l=en_US&fs=Search&pn=1

[LuvMyFlex]

I am updating the app.  I've been using it for several years.  It got hung up, after the update, so I then looked to see if I needed an iOS update, which I did.

I have an iPhone 6, which is on the list of compatible devices.

Any help you can offer would be greatly appreciated! 🙂

[SunsetRunner · Accepted solution]

Hello again @LuvMyFlex 

Im super happy to see your phone is compatible. 😃 I think your best to just uninstall the Fitbit app then shut down your device, wait 1-2 mins then restart your device. Once your device is fully loaded then head to the App Store and download the Fitbit app. Once it’s downloaded just sign in as you normally would with your email address and password. You will see Bluetooth prompts to pair so of course say “Always”. You Will Not lose your data reinstalling the app. 
 😃 Please get back with me and let me know if this solves the issue. 

[LuvMyFlex]

That did the trick.  Thank you!

[SunsetRunner]

This is outstanding @LuvMyFlex!! I’m so very happy I was able to help 😃

Could you please tap “best answer” under my post with the instructions/suggestions I provided you to fix this issue? It really helps other individuals who come to this Fitbit Community who are seeking answers to issues similar to the one you had. I would really appreciate it. Thanks you.