app crash data lost

[jack7317]

app crashed while trying to view stats. latest 3 weeks of data lost, login lost. device reg lost. setup customization lost. iphone 5c. ios 9.2.1

[DerrickS]

Hi @jack7317,

In order to help you get back on track, I'd recommend the following steps:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the "Replacing a tracker..." process to re-pair your tracker to your account.

Hope this helps!

[jack7317]

I had reconnected my FitBit already, but I repeated the process with
your instructions which had a few extra steps. With HR re-paired, the
three weeks of data are still missing. Is there any way to recover
that? Curiously, when I look at the history summary, say for Steps, it
shows zero for every day for those three weeks, but if I tap on one of
the days, it shows the hourly graph with non-zero data for a few seconds
then erases it.