help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

app on iPhone 7 won't work all of the sudden

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2019 04:14

‎09-18-2019 04:14

Is anyone else having trouble with the app on the iPhone 7 not working???  Just did an update and now when i click to open the app it acts like it wants to open for 2 seconds and then closes.  I need HELP!   Losing out on tracking my steps for fun and friendly challenges and prizes on other sites cuz I can't enter my steps.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-19-2019 04:50

‎09-19-2019 04:50

Hello @Gottbergm 

This crash like issue was happening to a lot to people after downloading the new 3.6 Fitbit App update. Currently Fitbit just released the 3.6.1 version of the App. I would completely uninstall the Fitbit app you currently have then head to the App Store and download the current version. 3.6.1 Once you download the Fitbit App you just login as usual. (You will not lose any date by uninstalling and reinstalling) I hope this provides you with a solution to your issue. Please let me know.

Best Answer
0 Votes