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barcode scanner not working in uk?

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‎05-28-2017 10:11 - edited ‎05-29-2017 07:56

‎05-28-2017 10:11 - edited ‎05-29-2017 07:56

trying to use the barcode scanner on app & all the food comes up as " sorry we cannot find this item " even things like marmite , fibre one bars among them , i have tried about 10 items of food! is there a problem with the scanner?  first time i have used it 

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3 REPLIES 3

‎05-29-2017 06:26

‎05-29-2017 06:26

@Claire22  You can fix this fitbit.com dashboard -- haven't found a way to change this in the app.

 

On your fitbit.com dashboard, click on the gear icon in the upper right, then click on Settings.  On your Personal Info page, you can get to the Food Database.  Switch it to U.K., submit, then you should be all set.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes

‎05-29-2017 07:04

In response to LZeeW

‎05-29-2017 07:04

hi just tried this suggestion & it was on united kingdom food database already , but the barcode scanner is still not recognising any of my food? 

 

do do i need to have bluetooth on when i scan the barcodes? 

Best Answer

‎01-03-2018 05:38

‎01-03-2018 05:38

I have the same problem. Just checked my settings and I’m on U.K. too

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