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can't log into my fitbit app on iphone 6s NOT updated to IOS 13

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‎10-17-2019 10:36

‎10-17-2019 10:36

I was having problems with my Fitbit Flex 2 syncing today.  Tried everything still gave me a failed to sync notice.  I logged out of my account on the Fitbit app and tried to log back in an I'm getting 'Oops, something went wrong.  Please try again.  I know the information is correct because I logged into my account on my laptop.  I deleted the app from my iphone 6s...shut down my phone for a couple of minutes and rebooted my phone and brought back my app from the Apple Store and tried to log in again...same error message.  

 

Thank you in advance for your help

citygirl122

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‎10-17-2019 11:07

In response to SunsetRunner

‎10-17-2019 11:07

thank you for responding MegaBite...I actually figured it out.  I have a VPN on my phone and when I disconnected it I was able to login and sync...everything is working great again.

 

thank you

Citygirl122

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‎10-17-2019 10:57

‎10-17-2019 10:57

Hello and welcome to the Fitbit Community @citygirl122 

I understand your having difficulty signing into your Fitbit App. I can also see you have taken multiple troubleshooting steps to resolve the issue yourself. My suggestion would be to do this....

Go to:

Device Settings>general>reset>reset network settings

 

😃 please let me know if this gives you the best answer to resolve your current error message 

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‎10-17-2019 11:07

In response to SunsetRunner

‎10-17-2019 11:07

thank you for responding MegaBite...I actually figured it out.  I have a VPN on my phone and when I disconnected it I was able to login and sync...everything is working great again.

 

thank you

Citygirl122

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‎10-17-2019 11:08

In response to citygirl122

‎10-17-2019 11:08

That’s fantastic news @citygirl122 !! Happy Stepping!! 😃

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