help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

can't sync after phone died

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2016 19:01

‎07-30-2016 19:01

Hi, my iPhone was submerged in water today so it will not turn on. I got out an old iPhone and tried to get into the app. I am on there but my steps are not syncing from when the phone got wet. So since 11am it has not synced. I had to download the old Fitbit app since it is an old iPhone. I have no clue how to sync it or if I should start all over but I don't want to loose all my data.

Best Answer
0 Votes
1 REPLY 1

‎07-31-2016 23:51

‎07-31-2016 23:51

When you look on the web portal do you still see all your data? You probably just need to re-pair the device to your old iPhone.

Best Answer
0 Votes