charge 2

[Dottyab1]

My charge 2 stopped connecting to my iPhone it just keeps looking. I rebooted both the charge and my phone but still nothing. I even shut the Fitbit down and turned it back on. 

My iPad died three days ago I thought maybe that was the problem so I shut off the cloud. Still nothing. Any other suggestions would be appreciated

[MarcoGFitbit]

Hello @Dottyab1, it's nice to see you around!

If your iPad is still around, it's possible your Charge 2 is still linked to its Bluetooth. Please go to the Bluetooth settings on your iPad and check if Charge 2 is paired; if it is, tap on it and select Forget this Device. Then, try to sync with your iPhone once again. If it's still not syncing I would recommend the following:

1. Restart your Charge 2
2. Restart your iOS device
3. Turn off the Bluetooth on your phone for 10 seconds, then turn it back on.
4. Try to set up your tracker as a new device:
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
   • If the app asks you to replace your current tracker, please replace it and continue with the process.

Give it a try and keep me posted in case you need anything else! 

[Dottyab1]

Thank you so much. I had restarted both with no results. But the pairing did work.
Thx again & happy holidays
Dotty

Sent from my iPhone

[MarcoGFitbit]

Hello @Dottyab1, I'm glad to hear your issue has been resolved, thank you for updating me!

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. In case you need anything else, feel free to reply.

Happy holidays!