12-07-2016 08:53
12-07-2016 08:53
I have just purchased a flex, I cant get it to connect with my fit bit app on my phone iphone 6 plus - then tried pc and wouldnt on there either!
I restarted app - phone and the actual flex - i am stumped!! Help please
12-07-2016 10:36
12-07-2016 10:36
I hint you'll find the flex Bluetooth is too old for the iOS 10 in the iPhone which is why the flex has a plug in for a laptop
12-07-2016 11:34
12-07-2016 11:34
12-08-2016 03:28
12-08-2016 03:28
Hello @louisepr, it's nice to see you around. @GGsXC, welcome to the Fitbit Community!
Adding to what @GGsXC mentioned, every Fitbit tracker should be able to pair and sync with the iPhone 6 plus even if it has been updated to the latest iOS version. @louisepr, if you're Flex is still not able to set up, I would like to recommend the following:
If that doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know about the steps you've performed so far, I'm positive they will be happy to assist you further.
Keep me posted if you need anything else!