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flex 2 not syncing / setting up back.

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‎10-24-2017 09:56 - last edited on ‎10-26-2017 07:06 by Moderator Alum

‎10-24-2017 09:56 - last edited on ‎10-26-2017 07:06 by Moderator Alum

Hi. My flex 2 stopped syncing with my iPhone 5s yesterday. Since then I have tried everything. Updated my iPhone. Quit the app, deleted it, reloaded the app. Forgot this device on everything and now it won’t register anymore. disconnected my fit bit, turned my blue tooth on and off lots, restarted my phone. I had fully charged my Fitbit just before it stopped syncing. I’m hoping there’s a simple extra step I need to do to get it back on track. But fear it is no longer working with my Bluetooth. It’s a tiny flex so

no turning on and off to be done. 

 

Please send help! 

O yeah and the flex is working and tracking. 

 

Roxanne 

 

Moderator Edit: Clarified Subject.

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‎10-26-2017 07:34

‎10-26-2017 07:34

Hello @Roxt, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you've let me know the troubleshooting steps you have tried so far. Out of curiosity, where have you restarted Bluetooth? From Control Center or by going to Settings > Bluetooth? Please note that turning it off/on from Control Center will only disconnect you from the current Bluetooth device used and will not restart Bluetooth entirely. 

 

At this moment I would like to suggest you to check the following before trying to set up your tracker as a new device once again:

  • Make sure your have a strong WiFi signal or enough cellular data.
  • Make sure there are no other Bluetooth devices are around as they might interfere with the setup process.
  • Restart your Flex 2 once again, only this time leave it plugged in and make sure it's charging.

Then, try to set up your tracker as a new device:

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue.
  4. If the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, please try a couple of times and let me know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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