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help. charge 2 reset

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‎04-16-2017 19:02

‎04-16-2017 19:02

Have had fit bit charge 2 for a month an today for some reason it no longer would connect to iphone6s bluetooth. 

my iphone bluetooth dont "find it" an I have tried all options found online. Turn off bluetooth then back on, closed app then opened still no success 

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‎04-17-2017 00:10

‎04-17-2017 00:10

Was one of the things you tried a restart of your Charge 2 using this procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

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