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iOS 11 Fitbit App Stuck on Read Our Terms and Conditions

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‎10-05-2017 19:50

‎10-05-2017 19:50

Sooo Frustrating - I have read all of the legal documents from start to finish and I have tried repeatedly to click "I Agree" but the button depresses and does nothing.  There is no feedback - it just doesn't work and therefore I cannot set up my device.  I paid for over night shipping and then it took two days to arrive and now the watch can't even get set up!  I have powered off my new iPhone 8 and restarted - and also deleted the app and redownloaded it.  No change - still stuck on the "I Agree" button.  I want a refund on my RUSH shipping - a day late and now this?  This is ridiculous.  

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‎10-05-2017 20:10

‎10-05-2017 20:10

I found the solution - Bluetooth must be enabled on the iPhone for the Terms and Conditions to be accepted.  Suggestion to Fitbit: Considering that several other users have posted with the same issue - This information should be a) incorporated into the instructions and b) provided as feedback after attempting to click I Agree with Bluetooth off.  

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‎10-05-2017 19:57

‎10-05-2017 19:57

@CharlieF2, I moved this post to the iOS App Help Forum, as it is specific to this app. It will get more response here. There are other threads on this forum regarding iOS11 problems which you may wish to review as well.

 

No one on the Community can address any refunds, for that you will need to contact Fitbit Support.

 

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‎10-05-2017 20:10

‎10-05-2017 20:10

I found the solution - Bluetooth must be enabled on the iPhone for the Terms and Conditions to be accepted.  Suggestion to Fitbit: Considering that several other users have posted with the same issue - This information should be a) incorporated into the instructions and b) provided as feedback after attempting to click I Agree with Bluetooth off.  

Best Answer