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iOS App (Community->Friends) not showing rank #1

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‎10-09-2017 14:36

‎10-09-2017 14:36

Hi,

 

I am using iOS App 2.41 (722) on my iPhone 7 Plus (iOS 11.0.2) and I can't seem to see the Top 1 Friend when I go to the Fitbit App's Community -> Friends.  The top most of the ranked Friend's list is the 2nd rank; I'd have to hold-swipe down just to see a glimpse of who's at rank #1.  Is this happening to anyone else?

 

Thanks!

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5 REPLIES 5

‎10-09-2017 15:00

‎10-09-2017 15:00

Sorry about your issue here, @vyche. It's a new one for me. You are on the correct version of the Fitbit app. About all I can suggest is to uninstall the app completely. Power your phone off, then turn it back on. Then reinstall the Fitbit app. Please let us know if that fixes the situation. 

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‎10-09-2017 15:13

‎10-09-2017 15:13

This problem has been around for several updates of the app. Here's another thread on this issue where the problem has been acknowledged by staff: https://community.fitbit.com/t5/iOS-App/Friends-List-Issue-After-Upgrade-to-iOS-11-Charge-HR/m-p/222...

 

Here's hoping someone is actually working on fixing it.

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‎10-12-2017 16:10

In response to SunsetRunner

‎10-12-2017 16:10

It’s on mine as well. I would really like this issue resolved. 

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‎10-18-2017 06:50

‎10-18-2017 06:50

I am experiencing this too. I tried deleting and re-installing the app after restarting the phone, but no luck. If anyone figures it out, let me know. My app is up to date.

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‎10-29-2017 12:57

In response to MissJen1985

‎10-29-2017 12:57

My sister and I are both experiencing the same problem!

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