help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS App version 2.42 SSL log-on issues, and problems syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2017 04:51

‎11-06-2017 04:51

Anyone else having this issue? 

 

7 out 10 times I try to open the app, it won't open without giving me the log-on screen, and when I try to log on with my details, I get an error message stating that there's an SSL-error, and it won't let me log in. 

 

When I do manage to open the app without issue, it doesn't sync well. It usually takes five or six syncs to to sync up completely. It'll sync steps and sleep on the first go, but it won't sync active minutes, pulse, and exercise. It usually takes between three and six attempts to get it to sync completely. 

 

It's been like this for a few weeks now and it's driving me a little nuts.. 🙂

Best Answer
1 REPLY 1

‎11-07-2017 07:28

‎11-07-2017 07:28

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. At this moment we haven't received reports of this issue affecting many users, however I'll make sure to forward your information to our team so they can take a better look at this situation. In the meantime, I would like to suggest you to check the following:

 

  • Turn off Bluetooth on your phone by going to the Settings and not through the Control Center. Wait for 15 seconds and turn it back on. 
  • Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
  • Make sure you have a strong WiFi signal when syncing your tracker.

Additionally, if your tracker is still having difficulties syncing, I would like to suggest you to set up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, none of the information already stored in your account will be deleted. 

 

To set up your tracker as a new device:

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes