iOS and tracker crashing

[Jonne]

Sorry to say this issue isn´t solved

I quit all apps running in my iPhone 6 ( latest operative update ) I also started Battery doctor to clean the ram memory. Used memory then 30%. Then closed that app. The only app then running wås fitbit and the tracker. It functioned for 3,6 kilometres. Noticed the crash after 4...

I find this truly remarkable and deeply unsatisfying. For example: endomondo functions without problems even in deep forest, no problems with this app on android 6.01 or windows 8.1. 

I am now pondering to return the band ( I do like it ) but this application have to function in iOS!..

So please .. are there more suggestions out there?

And Have a great evening

Jonne

[MeylinP]

Welcome to our new friend @Jonne! Thanks for stopping by! I'd like to know if you r iOS Fitbit App is updated to the latest version and if you have tried uninstalling and re installing the app? Also, you can follow the steps provided by one of our users in this post. 

Keep me posted! 

[Jonne]

Hi There Meylin! Thanks for your concern!. I think I have the latest
version of the app on my iPhone 6 as the latest operative... I now- on your
suggestion reinstalled the app.
You know, I have this iPhon, a galaxy 6+ and a lumia 930 running windows
10. The two latest ones are running smoothly even with overhanging branches
but with the iPhone I have to walk in open land or.. relatively. Lot´s of
forestry in Sweden.
But I will test it again this morning and also following the steps by the
other member.
Anyway: very nice application, I like the band And I am continuing walking
8 - 10 kilometers every day exclusive the ordinary trotting you do in
ordinary life. Since the 11:th of march I lost 3 kilograms not bad!
So if the problem persists I think the GPS problem is outside the app.. it
is an phone problem. But I will as the saying goes.. come back

Have a great day!

Jonne

[MeylinP]

Hey there @Jonne thank you so much for the update my friend! Can you let me know if the app is only crashing when you're using mobile run? If this is the case I'd suggest you go to the main thread of this issue here, please know our engineering team is already working to resolve this issue as fast as they can and we really hope they'll find a solution to this as fast as they can. Also, thank you so much for your feedback regarding the Fitbit App, congrats for your lost of 3 kilograms...I encourage you to keep up the hard work my friend!

Hope you have a great weekend!