help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS app cannot find my Flex and will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2016 18:34

‎01-06-2016 18:34

The Fitbit app on my iPhone 6 continually says "searching" and never syncs with my Flex.  I have tried the reset, but that only will work for about a day and then the searching thing happens all over again.  I have also tried readding the Flex but when it searches for the Flex it never finds it.

 

Please advise since I dont want to constantly hook the Flex up to my PC and reset it!

 

Thanks

Sandra

Best Answer
0 Votes
1 REPLY 1

‎01-07-2016 03:22

‎01-07-2016 03:22

Welcome to the Forums @sandra1229. I appreciate the efforts you put in trying this syncing inconvenience. If your Flex is not syncing with your iPhone, I recommend following the Syncing Troubleshoot and if this procedure doesn't work, feel free to contact our Support Team.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes