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iOS app requires 24/7 location tracking

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‎09-03-2023 12:33 - last edited on ‎09-19-2023 07:33 by Fitbit Moderator

‎09-03-2023 12:33 - last edited on ‎09-19-2023 07:33 by Fitbit Moderator

I have a new Sense 2. Fitbit is now DEMANDING 24/7 exact location tracking for the exercise/running app to work. This is new. I tried setting it to location services only while using the app, which is reasonable, but then the app doesn't work properly. This is not to my benefit. It's a privacy violation so Fitbit can sell my data.


Moderator Edit: Clarified subject

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‎09-19-2023 07:39

‎09-19-2023 07:39

Hi there, @DrJoel.

Thanks for bringing this to our attention, and I'm sorry for any inconvenience this has caused. Before anything else, let me explain that the Fitbit app will require to have the location services enabled for certain features such as tracking weather on your Sense 2, or using the Fitbit app to track your exercise with GPS data. However, you can continue syncing and using the rest of the features regardless of the location setting selected on your mobile device. If this isn't the case, please provide us with more details of the issues experienced so we can work on this together.

By the way, if you have more questions about this topic, you can always check our Privacy Policy here.

 

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