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iOS app won't save my Charge preferences

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‎02-22-2017 03:00

‎02-22-2017 03:00

I have tried many combinations of tricks to either simply set stride length or what food database I choose but it always goes straight back to its own preferences. Extremely frustrating. Have turned off all automatic options. Have tried syncing after every change. 

Can not find a way of saving. 

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‎02-22-2017 05:20

‎02-22-2017 05:20

Hello @seekk8, thanks for joining us, it's great to have you on board! 

 

Have you updated the app recently? If so, please forceclose the app by double-tapping the home button and swiping up the app. If this does not make your settings get saved, please log out from the app, restart your phone and log back in. 

 

I hope this can be helpful, if you need anything else, please feel free to reply!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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