iOS update causing some users to lose access to the Fitbit app (RESOLVED)

[KateFitbit]

Hi Everyone-

Update 5/27/2020: This issue has been resolved. If you still see a “no longer shared” message please make sure your app and OS are updated to the latest versions. 

I've merged a few posts together.

We're aware of an issue where some customers who update their iPhone to iOS 13.5 see this error message when they open apps, including the Fitbit app: “This app is no longer shared with you, to use it, you must buy it from the App store." To resolve the issue, try uninstalling and reinstalling the Fitbit app. If this doesn’t resolve the issue for you, we hope to have more information soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.Thanks for your patience!

[SunsetRunner]

Reset doesn’t work either. Turned Bluetooth off, deleted the app, restarted my iPad. Reinstalled app, turned Bluetooth back on, still no joy. B

[SharleenS]

Mine is charge 3

Sent from my iPhone

[Carriezumba]

I updated to iOS 13.5. I have restarted my phone several times turned the Bluetooth on and off several times and deleted and reinstalled the Fitbit app 12 times. Nothing is working it still says failure to sync 😞

[si4000]

Tried as suggested but my Fitbit blaze still issue - won’t sync 

[Nancymahon]

My fitbit stopped syncing. Tried turning off Bluetooth uninstalling and lastly removing my device. Now I can’t add it back!!!! It says the sever is offline. My phone did just update to 13.5 iOS. Please help!!!’

[vcdrucker]

Yeah, still frustrating

[TheRealMoriarty]

It’s actually the Apple iOS 3.5 update that broke lots of other apps - not just the Fitbit app.

[dolphinloverjen]

It’s not working on android either. 

[DM58]

Some update, now despite reinstalling the app twice, I can't sync. What a company!

We don't need some snotty reply telling us what we did wrong, we need Fitbit to fix the problem THYE made

[Boyzmema]

I’ve done them all...STILL not working. 

[timrfitz]

Affecting both my wife and myself, and neither of us have upgraded IOS.  Maybe time to stop blaming others and check your own stuff 

[ShirinShirin]

I’m sure it has something to do with apple, but I did my update awhile back, with no problem. I didn’t change anything on my iPhone. At 6:55 my phone and Charge 3 synched no problem; an hour later, it just quit working. I don’t think it was primarily Apple, since it didn’t have any correlation to the iOS update.

Mine did finally work, after about an hour. I tried pretty much everything. Nothing seemed to work. Then all of a sudden it did a synch. I don’t know if the hour or so I spent tearing my hair out had any effect at all.

I hope others are having an easier time of it!

[jgtwrites]

Cease the rollout. Broken. Causes syncing to stop. 

[RobFitbit]

Hi Everyone, thanks for letting us know you're having trouble. There are 2 issues that may be impacting your Fitbit experience:

• As mentioned in the original post on this thread, some iOS customers are receiving an error when they open the Fitbit app: This app is no longer shared with you, to use it, you must buy it from the app store.... 
  • Several people have reported this issue with Fitbit and other apps after updating to iOS 13.5. 
  • Uninstalling and reinstalling the Fitbit app seems to resolve the issue in most cases, but if you're still having problems, please contact Apple Support.
• We're currently experiencing a server issue that is affecting syncing, pairing, and firmware updates on iOS, Android, and web platforms. Our engineers are actively working on the issue, so we recommend attempting to sync again in a couple of hours.
• These two issues are unrelated. 

Once we have an update on the server syncing, pairing, and firmware update experiences, we'll remove the banner from our help site. Thanks so much for your patience!

[ElizabethAnn85]

Okay I see a lot of blame being put on Apple iOS update but I have NOT done the update and my device won’t sync with FitBit. Gets halfway through like its syncing then says error. I’ve done everything suggested and still nothing. 

[RobFitbit]

@ElizabethAnn85 Hi! If you haven't updated your iOS version then you probably aren't experiencing the first issue I mentioned. 

Right now all customers, regardless of iOS or Android versions are experiencing intermittent syncing, pairing, and firmware update issues. Our teams are actively working on a solution. Please try again in a few hours. 

[PiggyJune]

My child's app has the same message. I cannot delete/reinstall the app because it's a minor's iCloud account. What else can I do to solve the issue? Thank you.

[Boyzmema]

FINALLY thanx for whatever you did. Had one of my best dayz during this
lock down!!!

[SharleenS]

Same. It’s back and didn’t lose steps. Thank you 

[Chazmac17]

My Charge 2 just synced.