05-22-2020 10:39 - last edited on 05-27-2020 17:47 by LiliyaFitbit
05-22-2020 10:39 - last edited on 05-27-2020 17:47 by LiliyaFitbit
Hi Everyone-
Update 5/27/2020: This issue has been resolved. If you still see a “no longer shared” message please make sure your app and OS are updated to the latest versions.
I've merged a few posts together.
We're aware of an issue where some customers who update their iPhone to iOS 13.5 see this error message when they open apps, including the Fitbit app: “This app is no longer shared with you, to use it, you must buy it from the App store." To resolve the issue, try uninstalling and reinstalling the Fitbit app. If this doesn’t resolve the issue for you, we hope to have more information soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.Thanks for your patience!
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Answered! Go to the Best Answer.
05-23-2020 15:01
05-23-2020 15:01
Uninstalled Fitbit app and reinstalled. iPhone 7Plus and Fitbit app says no device found. I closed both app and phone. Still not syncing.
05-23-2020 15:20
05-23-2020 15:20
Great video Tech Doc.
05-23-2020 19:50
05-23-2020 19:50
I never updated to 13.5, but my fitbit still won't sync with my app. says 'no device found'. so frustrating.
05-23-2020 19:56
05-23-2020 19:56
Kate -
This is not an IOS issue. I still have IOS 13.4.1 and I am receiving the same message. Please don’t try to pass this off on an operating system error. This is related to an automatic update if the Fitbit app. My Fitbit app updated and now I am receiving the “This app is no longer shred with you...” message.
Please let us know how Fitbit plans to resolve this issue. I hope another update is going to be pushed out shortly.
05-23-2020 21:44
05-23-2020 21:44
I’ve had it LESS than a week! Really wish I could use it.
05-23-2020 23:16
05-23-2020 23:16
05-24-2020 07:04
05-24-2020 07:04
The corrective action you proposed with uninstalling and reinstalling the app on my iPhone 11 worked for me, all up and running again for now. Thanks
05-24-2020 08:15
05-24-2020 08:15
This needs to be fixed ASAP! It’s a terrible feeling of waisting money on something I can’t use.
05-24-2020 08:17
05-24-2020 08:17
interestingly, i discerned that Fitbit is not the only app this is happening to. I have a Bible app that i could not access this morning-- i got the exact same message. So it seems as much Apple's issue as Fitbit's. But uninstalling and downloading again fixed that too
05-24-2020 08:58
05-24-2020 08:58
05-24-2020 12:48
05-24-2020 12:48
I have been having Bluetooth/Fitbit problems since the 13.4.1 upgrade and still w 13.5. I ordered a new Fitbit, thinking it was my 2 yr old Fitbit’s problem, but still have same problem w new one. I can’t even pair the new one. Deleting the app and replacing, works sometimes w/ old one, but I refuse to do that every time I need the Fitbit synced. Will return the new one, for sure.
What’s the deal? When will this be fixed?
Also why do I have to write to Fitbit support through Twitter? What’s the problem w giving an email address?
05-24-2020 19:34
05-24-2020 19:34
05-24-2020 19:44
05-24-2020 19:44
05-25-2020 06:54
05-25-2020 06:54
Hello,
my app seems to be working just fine. Altough my heartrate monitor isnt working. My IOS is 13.5. Does this has anything to do with it? Or is it maybe that my watch itself is broken? The LEDlights from te heartrake monitor arent working either..
05-25-2020 06:56
05-25-2020 06:56
I’m having the same problem
05-25-2020 08:11 - last edited on 05-25-2020 18:42 by LiliyaFitbit
05-25-2020 08:11 - last edited on 05-25-2020 18:42 by LiliyaFitbit
Thank you, works great now
Moderator edit: personal info removed
05-25-2020 08:20
05-25-2020 08:20
05-25-2020 09:45
05-25-2020 09:45
05-25-2020 10:57
05-25-2020 10:57
I have reinstalled the app and told my phone to forget the Charge 4 then re-paired a few times in the last two days. It will work for a while, then it will stop pairing and syncing again.
05-25-2020 14:32
05-25-2020 14:32
For it just will no longer sync with my device