help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPad and iPhone no longer syncing my data correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2016 15:04 - last edited on ‎01-14-2016 04:34 by Fitbit Moderator

‎01-13-2016 15:04 - last edited on ‎01-14-2016 04:34 by Fitbit Moderator

My iPad /iPhone are no longer syncing correctly. And I have lost my steps,heart rate, distance, and stairs.mi have a charge HR. What did I do wrong??
I've had my Fitbit for 3 weeks with no problems until now . Help!

Best Answer
0 Votes
1 REPLY 1

‎01-14-2016 04:37

‎01-14-2016 04:37

Welcome to our Community @Brylee15! It's great to have you here! Woman Very HappyI'd suggest you restart your tracker and then force sync your tracker with your iOS device by doing the following:

 

1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already. 
2. Tap your tracker name at the top of the app dashboard. 
3. Make sure your tracker has battery life and bring it near to your iOS device. 
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete. 

 

You should be able to see all your information correctly on your mobile app.

 

Let me know how it goes! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes