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iPad app got stuck on one screen with no chance of closing it.

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‎07-31-2017 10:58 - last edited on ‎08-01-2017 05:20 by Moderator Alum

‎07-31-2017 10:58 - last edited on ‎08-01-2017 05:20 by Moderator Alum

Hi, I've been using Fitbits for years and never had this problem .  While going over my challenges I accidentally hit on the instructions page.  My version seems to have no x or arrows that will return me to any other page. Please help!  Thank you

 

Moderator Edit: Clarified Subject.

 

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‎08-01-2017 05:49

‎08-01-2017 05:49

Hello @Dvorah, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

If for any reason the app freeze in your iPad or any other device, please force-close it by double tapping the home button on your device and swiping up the app. Then, open it again, you will be redirected to the app Dashboard. 

 

If the app gets frozen or stuck again, please take a screenshot of where the app got frozen so I can check this further. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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