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iPhone 13 update I can no longer invite friends to challenge

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‎10-11-2019 10:33

‎10-11-2019 10:33

Ever since the update I can no longer invite friends to any challenges. I can click on the challenge but cannot add friends.

 

Fitbit and phone are up to date

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1 BEST ANSWER

Accepted Solutions

‎10-12-2019 12:49

In response to jenalt

‎10-12-2019 12:49

Hello again @jenalt 

Welcome back. I apologize that I didn’t fully understand your question. Now I fully understand...I apologize. I do know that Fitbit is aware of issues with the challenges counting challenges that are complete as part of your active 10 challenge limit. I do know of a workaround that you can use to create challenges but it only works for individuals using an iOS device to view their Fitbit app. Here is the workaround if you indeed have an iOS device. (I have no workaround or tip if your using android)

Heres how:

To Create a Challenge Do This:

1. Go to your profile on your Fitbit App

2. Select Badges and Trophies under your profile

3. Select “Trophy Collection”

4. Decide what challenge you want to start and simply press “Start Challenge”

😃Please let me know if this gives you the best answer to your issue 

View best answer in original post

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5 REPLIES 5

‎10-11-2019 18:08

‎10-11-2019 18:08

Hello @jenalt 

Welcome to the community! I understand your having trouble adding friends to any challenges. This exact thing happened to me for the very first time yesterday. I noticed when I selected invite friends absolutely no one was there. I did notice an area that said “show inactive friends” so I tapped that and then bingo there was my Fitbit friends (labeled incorrectly as inactive) but they were there. After creating that one challenge I decided to log out of my Fitbit App, forced shut the app, restart device then log back in. I haven’t experience the issue again since. Maybe trying to log out then back in might work for you. It worked for me. 
😃 I hope I was able to provide you with an answer to your challenge issue. Please let me know

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‎10-12-2019 12:43

In response to SunsetRunner

‎10-12-2019 12:43

Did not work.


I can click on goal day and see people but cannot select anyone

DC92087F-DA90-4D91-9BF3-70EC17BCB2EA.png

Best Answer
0 Votes

‎10-12-2019 12:49

In response to jenalt

‎10-12-2019 12:49

Hello again @jenalt 

Welcome back. I apologize that I didn’t fully understand your question. Now I fully understand...I apologize. I do know that Fitbit is aware of issues with the challenges counting challenges that are complete as part of your active 10 challenge limit. I do know of a workaround that you can use to create challenges but it only works for individuals using an iOS device to view their Fitbit app. Here is the workaround if you indeed have an iOS device. (I have no workaround or tip if your using android)

Heres how:

To Create a Challenge Do This:

1. Go to your profile on your Fitbit App

2. Select Badges and Trophies under your profile

3. Select “Trophy Collection”

4. Decide what challenge you want to start and simply press “Start Challenge”

😃Please let me know if this gives you the best answer to your issue 

Best Answer
0 Votes

‎10-12-2019 17:42

In response to SunsetRunner

‎10-12-2019 17:42

Ok.... thank you so much for your help!! It’s much appreciated!!! Hopefully they get the problem resolved soon so it’s easier to do. Thank you!!😊


Get Outlook for iOS
Best Answer

‎10-12-2019 17:46 - edited ‎10-12-2019 17:55

In response to jenalt

‎10-12-2019 17:46 - edited ‎10-12-2019 17:55

😃I’m so happy this workaround works for you @jenalt ! Happy Stepping!

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