iPhone 8 can’t find my Charge 3

[Catmandu26]

My Charge 3 and my iPhone 8 have been happily connected for months but in the past few days I am having trouble syncing.  The app says that it is looking for device or that sync has failed.  It has been intermittent but I’ve been trying to sort it for two hours and got nowhere.  It hasn’t connected for two hours.  I have rebooted the Fitbit and the phone and have all the recent updates for the app and phone.  Any ideas please?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Catmandu26. Welcome to the Community Forums! I'm sorry for the delay.

Thanks for letting me know about your Charge 3 and the steps tried on your own. To get your tracker reconnected to the Fitbit app, I'd recommend to try the following steps in the given order:

1. Remove your Charge 3 from the Bluetooth settings.
2. Turn off other Bluetooth connections that are nearby.
3. If you use more than one device to sync, make sure to remove your tracker from that other device's Bluetooth and take it to another room.
4. Force quit the Fitbit app and reboot your phone.
5. Open the Fitbit app and tap on your profile picture > Set Up a Device.
6. Choose your Charge 3, tap on replace device and follow the onscreen instructions.

[Catmandu26]

Thank you very much for replying to me.  Sadly after several calls to FitBit, they have decided it is terminal and are sending me a new one.  Nothing has made it work ☹️.

[LizzyFitbit]

Hi @Catmandu26. It's great to see you back and I'm sorry for the delayed response.

You're welcome and thanks to you for keeping me updated. I also appreciate you for contacting our Support team and even though your Charge 3 wasn't able to sync, I'm glad that you'll receive a new one. I'm sure you'll crush your steps with this one. If you need anything else, don't hesitate to reply back so you can receive help from the Community!

See you around.