iPhone App updating but frozen! HELP

[SallyB]

So the Fitbit app decided (without asking me) to update itself yesterday sometime. It says "loading" beneath it and the circular image over it suggests it is 2/3 updated. 

But it has now been like this for hours on end - despite being connected to wifi.  I tried to delete the app thinking I could re-load it afresh, but despite getting me to confirm I want to delete it, nothing then happens.

Suggestions?

[MeylinP · Accepted solution]

Welcome to our Community @SallyB! Thanks for joining us! Why don't you try to turn off your phone and then on again. Then, try to delete the Fitbit app from your phone one more time and then try to download it again. 

Hope this helps, let me know if it works! 

[SallyB]

Thanks. I contacted live chat. We did something like this and it worked. Thank you 🙂

Sent from my iPad

[MeylinP]

Hey there @SallyB! Thanks for the update! So glad to know you were able to find a solution to this my friend. I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Hope you have a nice week!