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iPhone is not loading the app.

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‎09-27-2017 07:55 - last edited on ‎09-28-2017 05:47 by Moderator Alum

‎09-27-2017 07:55 - last edited on ‎09-28-2017 05:47 by Moderator Alum

 Earlier my desk top would not load Fitbit App, looks like site was down. Now my IPhone won't load app or Sync. What's going on?

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎09-28-2017 07:32

‎09-28-2017 07:32

Hello @danfry69, I hope you're doing fine, it's nice to see you around. Smiley Happy

 

Have you updated the Fitbit app and the OS on your phone recently? Have you restarted your phone lately? If so, please reply to me with a screenshot of what you're able to see when you open the app so I can check this situation further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-28-2017 17:00 - last edited on ‎10-02-2017 06:24 by Moderator Alum

In response to MarcoGFitbit

‎09-28-2017 17:00 - last edited on ‎10-02-2017 06:24 by Moderator Alum

I waited for an hour and the site seemed to come back up. I also had to enter my User Name and Password on my phone (which I ony had to do the very first time). Everything now is working fine. Thank you for your reply.

Moderator Edit: Format

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‎10-02-2017 06:25

In response to danfry69

‎10-02-2017 06:25

Hello @danfry69, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

Happy stepping. Smiley Happy

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-08-2020 03:50

In response to danfry69

‎04-08-2020 03:50

I just upgraded phones to CS and my Alta Fitbit app isn’t liading

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