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iPhone no longer recognizes Versa 2

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‎05-31-2020 16:30

‎05-31-2020 16:30

Recent update to IOS 13.4.1. Previous to this update Versa 2 recognized by iPhone and was syncing properly. Since installing the IOS update yesterday my iPhone will not pair/Versa 2 is not recognized by Iphone

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‎06-04-2020 14:40

‎06-04-2020 14:40

Welcome to the Fitbit Community, @Obxgrrl.

 

I am sorry to hear your Versa 2 won't sync with your iPhone after the recent update to iOS 13.4.1. Thanks for trying to resolve this and I am here to help. I recommend trying the following:

 

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Re-open the Fitbit app and re-bond your device.

 

For complete troubleshooting instructions, see Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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