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iPhone not recording steps

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‎06-21-2018 06:25

‎06-21-2018 06:25

Fitbit app on iPhone 7 not recording steps

it does calories ok

Dennis

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‎06-21-2018 23:13

‎06-21-2018 23:13

That sounds like it's not syncing - you get some calories in the app (your BMR calories, those that keep your body alive) without having to sync.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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