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iPhone not showing information

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‎11-11-2017 23:21 - last edited on ‎11-13-2017 15:55 by Moderator Alum

‎11-11-2017 23:21 - last edited on ‎11-13-2017 15:55 by Moderator Alum

I just changed my wristband and it says it's syncing but it doesn't show anything on my iPhone 

 

Moderator edit: subject for clarity

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‎11-13-2017 15:52 - edited ‎11-13-2017 15:56

‎11-13-2017 15:52 - edited ‎11-13-2017 15:56

Welcome to the Community Forums @Mary47! This sound odd. To make sure that your app is behaving as expected, please log out from the app and reboot your phone. Once your phone is up, log back in. 

 

Also, make sure that you are using the correct email account. Usually is the email you used to register with the Community forums.

 

Also, just wanted you to know that I've gone ahead and moved your recent topic "iPhone not showing information" to the iOS App board in an effort to tidy up the Forums. Also, this post may be helpful to other users with the same inquiry as you. For your reference, you had originally posted your question in the Alta board, which is dedicated to discussion around how to use Alta and its features.

 

Thanks for your understanding! 🙂

 

Lucy | Community Moderator, Fitbit

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