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ios

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‎12-08-2017 08:14

‎12-08-2017 08:14

When I got up this morning, I tried to open the Fitbit app on my iPhone.  It opened well until last night, but this morning it went to the Join Fitbit/Log In screen.  I did not log out before going to bed.  The problem is it would not login after entering my userid and password, but give me an error message reproduced here: "Oops! Something went wrong. Please try again.  The operation could not be completed. (Networkbitkit.HTTPError error 1.)  My ios has been 10.3.3 before and now.  No update on my ios but suddenly I ran into this probelm.

 

Please note that the date and time on my iPhone and the Ftbit are in sync. 

 

I do not want to go into set up all over again and lose all the data of the last 4 months.

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‎12-08-2017 11:02

‎12-08-2017 11:02

I would shut down your phone for a few minutes. Then go back in and try again.

 

If that doesn't do it. Un-install the Fitbit app only. Shut down phone. Go back it and re-intall app.

 

You will not lose any information.

 

I'm moving to the iOS forum so you can get more help if needed

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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