new alta, cannot set it up on iphone

[lelknits]

I justr got an Alta to replace a broken Flex....i am trying to set it up...my iphone has been saying loading......for the last 30 minutes.   I also tried to set it up on my pc, and when it gets to the screen that says to click on your device there is no Alt on there.    Help help.   thanks 

[MaginB]

Welcome to the Fitbit Community @lelknits! I hope you're doing great!

It's great to hear that you got the new Alta  let me help you out, try doing the restart 2 or 3 times in a row you can find the instructions listed on this post. If you're going to use your mobile device reboot it, log out from the app and log back in order to make sure that your mobile network is working properly. 

Hope it helps! 

[lelknits]

Thank you. Last night, after trying for four hours, I tried right as j was going to bed and everything worked like a charm. Thanks

Sent from my iPhone

[MaginB]

Hey there @lelknits! It's great to see that you're back on track 😄 have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Catch you later! 

[zoey-girl96]

Well @lelknits had better results than me.  I had to return my Alta because the charger broke in two so I had to return it.  I removed that device from my phone and I have been trying to install the new Alta for over an hour and 1/2 now and it still just circles and says loading.  I've shut out of my fitbit app.  reset the fitbit about a dozen times and NOTHING is working.  This is crazy!!  What gives??

[MaginB]

Welcome to the Fitbit family @zoey-girl96! It's great to have you here! 

Make sure that you're following the steps listed on this article in order to set it up, if you're not able to do it try doing the restart 2 or 3 times in a row you can find the instructions listed on this post.

Let me know how it goes!