05-27-2016 16:23
05-27-2016 16:23
I justr got an Alta to replace a broken Flex....i am trying to set it up...my iphone has been saying loading......for the last 30 minutes. I also tried to set it up on my pc, and when it gets to the screen that says to click on your device there is no Alt on there. Help help. thanks
05-28-2016 11:14
05-28-2016 11:14
Welcome to the Fitbit Community @lelknits! I hope you're doing great!
It's great to hear that you got the new Alta let me help you out, try doing the restart 2 or 3 times in a row you can find the instructions listed on this post. If you're going to use your mobile device reboot it, log out from the app and log back in order to make sure that your mobile network is working properly.
Hope it helps!
05-28-2016 11:20
05-28-2016 11:20
06-02-2016 05:34
06-02-2016 05:34
Hey there @lelknits! It's great to see that you're back on track 😄 have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
Catch you later!
07-07-2016 17:12
07-07-2016 17:12
Well @lelknits had better results than me. I had to return my Alta because the charger broke in two so I had to return it. I removed that device from my phone and I have been trying to install the new Alta for over an hour and 1/2 now and it still just circles and says loading. I've shut out of my fitbit app. reset the fitbit about a dozen times and NOTHING is working. This is crazy!! What gives??
07-08-2016 07:39
07-08-2016 07:39
Welcome to the Fitbit family @zoey-girl96! It's great to have you here!
Make sure that you're following the steps listed on this article in order to set it up, if you're not able to do it try doing the restart 2 or 3 times in a row you can find the instructions listed on this post.
Let me know how it goes!