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"All Day Sync"/Bluetooth issue

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‎02-08-2017 07:02

‎02-08-2017 07:02

I have a Charge2 and IPhone 6s both with latest updates. My problem is with the bpm tile on the app dashboard. It shows --bpm and /or 57bpm resting. The heart rate setting is on Auto and All Day Sync is Off. When I tap to switch it On a message comes up "Bluetooth Pairing Required. Your Charge 2 and your IPhone need to be paired before you can use this feature" When I tap the Set Up the button changes green and the progress indicator just keeps on going around and nothing happens. When checking the Bluetooth settings on the phone it shows Charge 2 connected, which I know it is because everything else is syncing OK. I've switched Bluetooth off & on, the phone off & on but nothing changes. My husband has a Charge 2 purchased at the same time but he doesn't have these issues. Does anyone have any ideas or is it time to return to retailer?

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4 REPLIES 4

‎02-08-2017 07:14

‎02-08-2017 07:14

@walcyclit, I moved this post to the iOS App Help Forum. It will get more responses here.

 

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‎02-08-2017 07:29

In response to USAF-Larry

‎02-08-2017 07:29

Why? I think it is a Charge 2 issue, not an iOS one. My husband has a Charge 2 with an iphone 5 and doesn't have this problem. We both have the latest iOS update on our phones.

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‎02-11-2017 06:53

In response to walcyclit

‎02-11-2017 06:53

Following advice from customer support I now have a replacement Charge 2. All working as it should. 

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‎02-16-2017 09:25

In response to walcyclit

‎02-16-2017 09:25

Hello @walcyclit, it's great to see you around, I hope you're having a great day. It's nice to see you too @USAF-Larry. Smiley Happy

 

@walcyclit, thanks for taking the time to reply and letting us know about the resolution provided by our Support Team. In case you experience this situation again, please restart your tracker first and try to sync. Additionally, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven very effective for many people in the Community going through the same situation.

 

In case you need anything else, feel free to reply and if you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Happy stepping! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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