help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Hang tight, we're cleaning things up" message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2019 01:00 - last edited on ‎09-11-2019 06:41 by Moderator Alum

‎09-10-2019 01:00 - last edited on ‎09-11-2019 06:41 by Moderator Alum

Hi, I updated the app for my Charge 3 and now when I try to open it it just says Hang tight, we're cleaning things up and stays like that. Goes to about a 10th of the way along the update bar and then stops. Still at the same place after an hour.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎09-11-2019 06:43 - last edited on ‎10-13-2025 09:26 by Fitbit Moderator

‎09-11-2019 06:43 - last edited on ‎10-13-2025 09:26 by Fitbit Moderator

Welcome to the Community, @Jojo6950.

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS App board, since I think that here you will be able to see more related topics about this.

Regarding the message you are seeing, can you please provide me with a screenshot of it? Also, what are you doing at the moment of receiving this error?

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes