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"Hang tight, we're cleaning things up" message

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‎09-10-2019 01:00 - last edited on ‎09-11-2019 06:41 by Moderator Alum

‎09-10-2019 01:00 - last edited on ‎09-11-2019 06:41 by Moderator Alum

Hi, I updated the app for my Charge 3 and now when I try to open it it just says Hang tight, we're cleaning things up and stays like that. Goes to about a 10th of the way along the update bar and then stops. Still at the same place after an hour.

 

 

Moderator edit: subject for clarity

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‎09-11-2019 06:43

‎09-11-2019 06:43

Welcome to the Community, @Jojo6950.

 

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS App board, since I think that here you will be able to see more related topics about this.

 

Regarding the message you are seeing, can you please provide me with a screenshot of it? Also, what are you doing at the moment of receiving this error?

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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