ANSWERED
Best AnswerAccepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @beth1010, I hope you're doing well. 
The time is still off because when the tracker gets paired to the account, it will sync with your phone and display the time on it. Did you remove the old tracker from the account and the Bluetooth settings on your phone? If so, please try these steps one more time:
- Restart your Charge HR and leave it plugged in and charging
- Restart your iOS device
- Turn off the Bluetooth on your phone, wait for 10 seconds and turn it back on
- Try to set it up one more time.
In case it's still not setting up, my best recommendation would be contacting our Support Team; let them know the steps you've performed so far, I'm sure they will be more than happy to assist you further.
Thank you for keeping me updated, let me know if there's anything else I can do for you! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @beth1010, and welcome to the Fitbit Community!
It is possible that your previous tracker is still connected to the Bluetooth your phone, which is why it's unable to find your new tracker. To remove it, please go to the Bluetooth settings and check if "Charge HR" is on the list of paired devices; if it is, tap on it and select Forget this device. Then, restart your phone and try to set up your replacement once more. Additionally, it could be very helpful to reset your tracker in case it's still not being found by the phone.
Give it a try and keep me posted if you need anything else!
Best Answer Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @beth1010, I hope you're doing well.
The time is still off because when the tracker gets paired to the account, it will sync with your phone and display the time on it. Did you remove the old tracker from the account and the Bluetooth settings on your phone? If so, please try these steps one more time:
- Restart your Charge HR and leave it plugged in and charging
- Restart your iOS device
- Turn off the Bluetooth on your phone, wait for 10 seconds and turn it back on
- Try to set it up one more time.
In case it's still not setting up, my best recommendation would be contacting our Support Team; let them know the steps you've performed so far, I'm sure they will be more than happy to assist you further.
Thank you for keeping me updated, let me know if there's anything else I can do for you!
Best Answer Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @beth1010, I'm very glad your issue has been resolved, thank you for replying and letting me know! 
If you have some spare time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.
Happy stepping!
Best Answer Best Answer