swapped surge's and notifications still going to old surge

[rodcatz]

Hi,

I recently got a new Surge and gave my other one to my partner. it was all set up and paired with iphone and data flowing through but her surge is receiving notifications from my iphone still and cant seem to get it to stop. anyone got a fix here?

[RobertoME]

Hi there @rodcatz, welcome aboard to our Community. This is the first time I heard a case like this, but sure we can find a solution. Make sure your partner has set up your old Surge using a different account from yours, so your old tracker recognized is pair on a new account.

If all this is good and the issue persist, on your mobile device do the following:

Tell your mobile device to "forget" your tracker:

1. On your mobile device, go to Settings > Bluetooth.
2. Tap your tracker and then tap Forget Device.

By doing this, the issue should be resolved as there wont be a connection between your old Surge with your mobile device.

Let me know how it goes, I'll be here if you need more help.