About CindyMFitbit

Welcome to the Community Forums @Shripads.  Thanks for taking the time to share what you've experienced with your Fitbit device. If you already tried to restart your device with the instructions listed here and also by going into the settings as described above, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi there @Veovis.  Thanks for the details shared on your post about the difficulties that you are experiencing with the Fitbit app. I recommend doing the following:  Make sure the Fitbit app is updated, a new version was released a few days ago. For more information, see How do I use the Fitbit app? Log out from the Fitbit app. Force quit the Fitbit app. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone. Reboot your phone. Open the Fitbit app and log back in to your account. Hope this helps.  ... View more

Hi there @Maxwell93.  I'm sorry to hear the difficulties that you are experiencing with the Fitbit app. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome.  Please note that currently it's required to have the location services set to "Always" on your iOS device whenever you're going to use MobileRun or Connected GPS. If you are not going to use any of these functions, you can leave the location access set to Never. Hope the information is helpful. ... View more

Hi there @Davidbennett71.  I appreciate all your troubleshooting efforts. I know our support team will be glad to help you out and provide a solution so you can continue tracking towards your fitness goals! Have a wonderful day. ... View more

Hi there @Nuro.  Thanks for taking the time to share what you've experienced with the Fitbit app when logging food and for attaching an example. To work on this together, may I know when this started to happen? In the meantime I suggest trying the following:  Log out from the Fitbit app. Force quit the Fitbit app. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone. Reboot your phone. Open the Fitbit app and log back in to your account. Try to log food. You can confirm the steps in How do I track my food with the Fitbit app? If you are still experiencing this, you can attach some screenshots to your post by following these instructions. See you around.  ... View more

@CityLion Thanks for stopping by.  Thanks for taking the time to share the difficulties with the message button on the Fitbit app. I understand that this can be very frustrating. To work on this together, may I know the model of your phone and the OS version? In the meantime let's try the following:  Log out from the Fitbit app. Force quit the Fitbit app. Reboot your phone. Open the Fitbit app and log back into your account and review if the messages button is still not responding.  See you around.  ... View more

@Dr3wX5 Welcome to the Community Forums. I appreciate the detailed information that you have shared on your post and for the troubleshooting tried prior posting. I understand that this can be very frustrating.  For tips about improving accuracy, I recommend you checking the article, How accurate are Fitbit devices? Factors such as device placement, dominant or non-dominant hand, affect the number of steps recorded. If you're pushing a stroller or shopping cart, try putting your wrist-based device in your pocket or use GPS if possible. If you already restart your Ionic following the instructions here, and it still seems like your device is undercounting steps, try a step test: 1. Put your device on your wrist or put your clip-on device on your hip or torso. 2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground. 3. Pause, then check your device to see your step count. 4. If your device counted more or less than 100 steps, restart the device and try the step test again.  Hope this helps.  ... View more

@SunsetRunner It's nice to have you on board! Thanks for the details shared on your post. After the factory reset you need to set up your Fitbit Ionic as new device using the Fitbit app, so please do the following:  Open the Fitbit app, tap the Today tab and tap your profile picture Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. If you are having trouble to set up the device again, please see Why can't I set up my Fitbit device? Hope this helps. ... View more

Hi there @Jjanet1.  Thanks for the details shared on your post. Upon checking with our Support team, I was told that you have already contacted them, I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. See you around.  ... View more

Thanks for your response @Scott1962 and for trying the suggested instructions.  As per the information that you have shared, it seems that is just the display the one that is not able to turn on, because your Ionic is still syncing, in this case since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi there @luismartin74.  Thanks for taking the time to share what you've experienced with your Fitbit Ionic and for the troubleshooting steps that you tried prior posting.  If you already tried a restart as suggested here and the issue has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Welcome @Davidbennett71 and @Scott1962. It's nice to see new faces around! Thanks for taking the time to share what you've experienced with your Fitbit Ionic. @Davidbennett71, if you haven't done so, I suggest trying the following:  Restart your Ionic. See How do I restart my Fitbit device? Change a clock face: How do I change the clock face on my Fitbit device? @Scott1962 I appreciate the steps that you have tried so far to fix the issue, do you mind to confirm if you have tried to change the clock face as described above?  Hope this helps.  ... View more

Welcome! It's great to see you around @Cavancat.  Thanks for taking the time to share what you've experienced with your Fitbit Ionic. I recommend trying the following: Make sure to not take off your tracker during the night. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three. Restart your device. See instructions in the help article: How do I restart my Fitbit device?. Confirm that the device is snug on your wrist (with an HR tracker, the lights shouldn't be visible). Try sleeping with the tracker on your non-dominant hand. If the setting was set to sensitive, please switch it to normal.  If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​ Hope this helps.  ... View more

Thanks for your response @Chris_MY and for trying the suggested instructions.  As the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi there @CityLion.  It's good to see you participating in the Community Forums and I appreciate the details shared on your post.  Please note that your Fitbit device should be able to notify you when you reach your goal, if the DND and sleep mode are disable. If after checking the settings the issue persists, I suggest to perform a restart on your Fitbit device. See How do I restart my Fitbit device? See you around.  ... View more

Thanks for your response @lisa_sd.  It is not not usual that this happens, but as I have mentioned, sometimes the devices are able to detect steps, if there is something vibrating near by, but if you notice that the issue persists after taking in inconsideration the information provided before, you can let me know so I can transfer this information to be reviewed.  Also you can contact our support team and provided all the details since they have special tools to continue assisting you.  Click here to get connected. See you around.  ... View more

Hi everyone. It's good to see you participating in the Community Forums. It's nice to see new faces around! Thank you for taking the time to report this issue. I appreciate your efforts and the additional details shared. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome.  Please note that currently it's required to have the location services set to "Always" on your iOS device whenever you're going to use MobileRun or Connected GPS. In order to stop getting the pop up on the Fitbit app, you can try doing the following on your phone: Make sure the Fitbit app is updated, a new version was just released a few days ago. For more information, see How do I use the Fitbit app? Open Settings > Privacy. Tap Location Services and make sure it’s turned on. Find Fitbit in the app list, and make sure that Allow Location Access is set to Always. If you're not going to use MobileRun or Connected GPS, you can leave the location access set to Never.  Hope the information is helpful.  ... View more

Hi there @Paulv66.  Thank you for taking the time to report this issue. I appreciate your efforts and the additional details shared. As your Fitbit Ionic is now connected to you iPad, but it is not showing the previous information, let's confirm if you are using the same email address on both, your phone and your iPad, because it's possible that as you have mentioned your device was set up a different account and for that reason the information is missing, so please do the following:  Open the Fitbit Tap the Today tab and tap your profile icon  Scroll down and tap account settings and then tap change email to verify that the email address matches on both devices  If the email address is different, you can log out and log in using the email address that you prefer to use and then continue syncing with it.  Hope this helps.  ... View more

Thanks for stopping by @Odyssey13! Welcome to the Community Forums @sarang_salvekar.  Thank you for taking the time to report this issue. I appreciate your efforts to fix the issue prior posting.  If the issue persists, after trying the instructions that @Odyssey13 suggested you, I recommend to contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi there @Chris_MY. Thanks for your input @Guy__.  Thanks for the details shared on your post and for the troubleshooting tried so far. I'd like to confirm if you have tried the following:  In the Fitbit app, tap the Today tab then your profile picture and then find App Settings Tap Time zone and then turn off the Set Automatically option. After 10 seconds turn on the "Set Automatically" option again and input the right time zone and sync. If you already did and your Fitbit doesn't keep the right time, let's try some troubleshooting steps for syncing as listed here.  Hope this helps.  ... View more

@AlexCal Welcome to the Community.  Thank you for taking the time to report this issue. I appreciate the troubleshooting tried prior posting. If you haven't done so, I recommend trying the following as below:  1. Make sure the Fitbit app is updated, a new version was just released a few days ago. For more information, see How do I use the Fitbit app? 2. Restart your Ionic. For more information, see How do I restart my Fitbit device? 3. Restart your phone   4. Set up your Ionic as new device  Tap the Today tab and tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. 5. Once the set up process is complete, try to install SPO2 app just one more time. See How do I track blood oxygen saturation (SpO2) with my Fitbit device?  Hope this helps.  ... View more

@Tingatinga Welcome to the Community Forums.  Thanks for taking the time to share your thoughts and personal experience with your Fitbit device and customer service as well, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated. We continue working to optimize our offerings as we introduce new products. Although Fitbit Ionic has been a popular product for us, we have decided to stop selling on fitbit.com. You can learn more about the rest of the Fitbit family of products, including our newest product, at Fitbit.com, and used the 50% off that was offered by our customer support team.  See you around.  ... View more

Hi everyone. @becfar Welcome to the Community Forums.  It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals! Have a nice day! ... View more

Hi there @Jcline and @TamTams. Welcome to the Community Forums @CollDoll62.  I appreciate your participation in the Forums and also for the details that you shared on your post. @CollDoll62 upon checking with our Support team, I was told that you have already contacted them and the replacement was already sent, so I hope you are able to get it as soon as possible.  @Jcline I'm glad to hear that you were able to find the original charging cable for the Versa 2, I'm sorry for the inconveniences with the 2 extra charging cables that you bought.  @TamTams If your Fitbit Versa 2 is still showing the red X, I recommend doing the following:  Open the Fitbit app, tap the Today tab and tap your profile picture Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. If you are having trouble to set up the device again, please see Why can't I set up my Fitbit device? Hope this helps. ... View more

Hi there @Momtaxi18.  I'm glad to help you to find the update for your Fitbit Ionic. Please note that firmware updates only become available in the Fitbit app. To see if there is an update available please do the following:  With your charged Fitbit device nearby, open the Fitbit app. Tap the Today tab, tap your profile picture and then tap your device image  If there is an update you will see a pink Update button, so please click on it  Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete. If you have trouble updating your device, see Why can't I update my Fitbit device? On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps.  ... View more

@Tree2182 Thanks for your reply and for trying the instructions provided.  As the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.  ... View more

Welcome! It's great to see you around @Neen4.  Thanks for the details shared on your post. Please note that it's not possible to link your Apple Watch with the Fitbit app or the Apple Health app to Fitbit. Even though this feature is not currently planned, we continue to evaluate new partners and will update you if we have news to share. Fitbit has a history of working with the community to bring potential features to reality, and we thank you for taking the time to share your ideas and suggestions. If you want to continue using the Fitbit app to track your steps, you can set up MobileTrack on your phone, which uses the sensors on your iPhone to track basic data.  See you around.  ... View more

@Jwunder Welcome to the community forums.    I'm very sorry for the experiences and thank you for the information, for the troubleshooting steps you've tried and for taking the time to provide your feedback. I understand where you're coming from. Our team is always working on improving our devices and user experiences, and your comments are always welcome.    If you already completed all the instructions listed at Why can't I set up my Fitbit device? and Why can't I update my Fitbit device? and you already contacted our support team, I recommend to continue working with them since they have already all the details and special tools to continue assisting you. See you around.  ... View more

Hi there @marshwren.    Please note that currently it's required to have the location services set to "Always" on your iOS device whenever you're going to use MobileRun or Connected GPS. In order to stop getting the pop up on the Fitbit app, you can try doing the following on your phone:   Open Settings > Privacy. Tap Location Services and make sure it’s turned on. Find Fitbit in the app list, and make sure that Allow Location Access is set to Always. If you're not going to use MobileRun or Connected GPS, you can leave the location access set to Never.    Hope the information is helpful.  ... View more

Welcome to the Community Forums @Beatbunny79.    I appreciate the details shared on your post and the troubleshooting tried prior posting. Let's try performing a long restart:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

@Pirate66 Welcome! It's great to see you around.    Thanks for the details shared on your post. I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:   Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.   Additionally, I suggest performing a restart on your Charge 3. For more information, see How do I restart my Fitbit device?   Hope this helps.  ... View more

Welcome! It's great to see you around @LorenWolmarans.   Thanks for the details shared on your post. If your Fitbit tracker and Vitality World Cup are syncing fine with Fitbit, you should be able to see the exercise history, so I recommend doing the following:    On the Today tap Edit Swipe down and find the stat you want to add (exercise), tap Add  Tap Done  To find additional tips see How do I use the Fitbit app? and How do I track my workouts with my Fitbit device?   Hope this helps!  ... View more

Welcome to the Community Forums @_Famke.    I'm sorry to hear about the difficulties experienced with your Charge 3. Thank you for trying to get them resolved before contacting us. I noticed that you've been in touch with our Customer Support. I'm pretty sure they've done their best to provide a high level of support. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. See you around.  ... View more

@zack.saylor Thanks for your response and for trying the provided steps.    I suggest, trying one more step:   On the Fitbit app tap the Today tab Tap notifications and check that "Friend Requests" is enabled on notifications and emails. If it is, disable it and force-quit the app again.  Open the app, go back to Account > Notifications and enable "Friend Requests" again. If the issue still persists, please try to send the invite using fitbit.com dashboard:   On the fitbit.com dashboard, hover over the Friends tile and click Find Friends. Under Find More Friends, choose a method to add friends, and follow the on-screen instructions. If you don't see the Friends tile on your dashboard, add the tile.   See you around.  ... View more

Hi there @RayFromTampa.    I'm so happy to hear that everything is working fine after switching to an new phone. I really appreciate all the details that you have shared about this situation, because this will help us to continue working on improving our devices and user experiences, and your comments are always welcome.   See you around.  ... View more