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Inspire HR screen is black

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‎01-29-2024 14:29 - last edited on ‎01-31-2024 16:57 by Fitbit Moderator

‎01-29-2024 14:29 - last edited on ‎01-31-2024 16:57 by Fitbit Moderator

I have FitBit Inspire HR (Firmware version: 34.20001.88.11) and it's charged 100% but this morning when I removed from charger the screen is black. I have rebooted, tried to disconnect from phone, and reconnect, etc. Still as soon as I remove from charger screen goes black. Any suggestions?

 

Moderator Edit: Clarified subject and updated label

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‎02-01-2024 10:04

‎02-01-2024 10:04

Welcome to the forums @Anniechr.

Thank you for taking the time to share the inquiry regarding Inspire HR.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox.

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