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Screen wake is no longer working on my Inspire HR

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‎03-02-2024 10:04 - last edited on ‎03-03-2024 08:23 by Fitbit Moderator

‎03-02-2024 10:04 - last edited on ‎03-03-2024 08:23 by Fitbit Moderator

My Fitbit doesn't work when I turn my wrist. I have to push the button in on the side of my Fitbit. Cos when u turn Ur wrist. The time is supposed to come on. But it doesn't 

Moderator Edit: Clarified subject

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‎03-02-2024 12:40

‎03-02-2024 12:40

You have probably accidentally turned off "Screen Wake" in Quick Settings.

JohnnyRow_0-1709412023177.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-03-2024 08:25

In response to JohnnyRow

‎03-03-2024 08:25

Hi there, @KatieLoader45. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen wake feature on your Inspire HR has stopped working. We're here to help! 

Have you tried what @JohnnyRow shared with you?

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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