Sense 2 - Unable to see text when I go into the setting menu

[BDSense]

Hi All

I am having issues with my sense where several icons are missing. I can see the settings icon but when I go into it I can only see blue lines and no text. I've reset the Fitbit many times removed the app from my phone and re-installed it. Finally, I removed the device but now I cannot turn on Bluetooth because I can't see the text in the settings menu. I am hoping someone can help me resolve this issue.  

[JuanFitbit]

@BDSense , A warm welcome to the Community! Thank you for your message and efforts. 

Support informed me that you already contacted them and you are working together. 
They confirmed that they got your last mail . 

Soon you'll get a reply from them .

Keep working with Support to avoid confusion . They'll take care of you .

[BDSense]

Thanks, JuanFitbit

I am very disappointed with the service. I resolved the issue myself.

I won't be recommending Fitbit devices to anyone.  

[Adityakandala]

How was this resolved please?

[BDSense]

I did a factory reset