Ace 2 Not Working Properly - steps or goal

[Shiss]

I've done the reset multiple times, and it doesn't fix the problem.   She's had the device for a few weeks.   When she hits her goal it doesn't give the notification.   And I just watched her to 100+ steps to try to get two to log. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shiss.

I am sorry to hear your daughter's Ace 2 won't celebrate when she reaches her 10,000 step goal. Thanks for trying to resolve this and I am here to help. I appreciate the additional details and would like to confirm the steps you tried to restart the tracker: How do I restart my Fitbit device?

Please also check this help article with useful information: Why didn't my Fitbit device alert me? I also recommend checking if the tracker is syncing. For more information, please see How does my child sync Ace or Ace 2 with their device?

For more information about accuracy of Fitbit devices, see this help article: How accurate are Fitbit devices?

Looking forward to hearing back from you.

[Shiss]

As mentioned in the post, I've tried a reset multiple times

It does sync ok but has never given her the celebration, and it doesn't track all her steps; not even close.

[LiliyaFitbit]

Hi @Shiss, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.